Refunds & cancellations.
This policy explains how ClickDraft subscription cancellations and refund requests are handled. It is read together with the Terms of Service. Nothing here removes rights that cannot legally be excluded.
Cancel future renewal
You may cancel a ClickDraft subscription by emailing support@clickdraft.co.uk from the email used for the subscription. We will confirm the cancellation in writing. Unless a legal cooling-off or other cancellation right applies, cancellation stops the next renewal and access continues until the end of the period already paid for.
Business-customer refunds
Payments by Business Customers are normally non-refundable once the applicable subscription period has started, except where a charge was made in error, ClickDraft agrees otherwise, the product is materially not supplied as contracted and an appropriate remedy is due, or the law requires a refund.
Consumer cooling-off rights
If you are a Consumer and applicable distance-selling law gives you a 14-day cancellation right, you may exercise that right by contacting us. Where you expressly request immediate supply of downloadable digital content and acknowledge that you will lose the cancellation right once supply begins, the cancellation right for that digital content may end when supply begins. If you expressly request that a service starts during a cooling-off period, we may be entitled to a proportionate payment for the service already supplied if you later cancel, where the law allows this.
Faulty digital content or services
Statutory remedies for digital content or services that do not meet applicable legal requirements are not limited by this policy. Depending on the circumstances, the appropriate remedy may include repair, replacement, repeat performance, a price reduction or refund.
Renewals
Subscriptions renew automatically at the price and interval shown at checkout unless cancelled before renewal. If you believe a renewal should not have occurred, contact us promptly with the purchase email and payment date so we can investigate.
How to request a refund
Email support@clickdraft.co.uk with the email used for purchase, the charge date, plan and a short explanation. Do not send payment-card numbers or security credentials.
Payment disputes
If you think a charge is incorrect, please contact us first so we can investigate quickly. This does not restrict any right you have to use your payment provider's dispute process.